Bila diminta, putuskan hubungan pasangan dan selesaikan split bill yang belum lunas terlebih dahulu.
Ketik DELETE untuk mengonfirmasi.
Tanpa akses ke aplikasi
Kirim email ke support@zynofin.com dari alamat email yang terdaftar di Zyno dengan subjek “Permintaan hapus akun Zyno”. Kami akan memverifikasi kepemilikan akun sebelum memprosesnya.
Data yang dihapus dan disimpan
Kamu dapat menghapus akun dari Profil. Penghapusan memerlukan pasangan diputus dan split bill yang belum lunas diselesaikan terlebih dahulu. Setelah diproses, data keuangan, struk, profil, dan akun dihapus. Pembayaran yang sudah dicatat oleh pengguna lain tetap tersimpan pada akun mereka dengan identitasmu dianonimkan menjadi "Akun terhapus".
Catatan penghapusan yang hanya berisi ID acak dan waktu penghapusan disimpan hingga 180 hari agar cadangan tidak memulihkan akun yang sudah dihapus. Cadangan database ditargetkan tidak lebih lama dari 35 hari. Log diagnostik operasional disimpan sekitar 30 hari.
Menghapus akun tidak membatalkan langganan di App Store atau Google Play; batalkan melalui toko aplikasi.
If asked, disconnect your partner and settle open split bills first.
Type DELETE to confirm.
Without access to the app
Email support@zynofin.com from the address registered with Zyno, with the subject “Zyno account deletion request”. We will verify that you own the account before processing it.
What is deleted and what is kept
You can delete your account from Profile. Deletion requires disconnecting your partner and settling open split bills first. Once processed, your financial data, receipts, profile and account are deleted. Payments already recorded by other users remain in their accounts, with your identity anonymized as "Deleted account".
A deletion record containing only a random ID and the deletion time is kept for up to 180 days so that backups cannot restore deleted accounts. Database backups are targeted to be no older than 35 days. Operational diagnostic logs are kept for about 30 days.
Deleting your account does not cancel an App Store or Google Play subscription; cancel it in the store.